Return and Shipping Policy
Refunds - Up to fourteen (14) Days.
All of our product are guaranteed for 1 year from day of purchase from any manufacturing defects. (This guarantee does not cover any diamonds or precious stones and gems).
Mizrahi Diamonds products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Mizrahi Diamonds box and delivery package, including all accessories and documents up to 14 days following delivery or date of purchase.
Mizrahi Diamonds will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
Engraved or embossed products, as well as special order, personalized and made-to-order creations including ring size different from our standard size “6” and “7” cannot be returned to us for exchange, merchandise credit or refund.
All returns will be subject to strict Quality Control (QC) by Mizrahi Diamonds to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Mizrahi might refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), Mizrahi Diamonds will proceed with the applicable refund or exchange.
2. Refunds and Merchandise Credit
If a Customer’s return complies with the return policy, Mizrahi Diamonds will use reasonable efforts to credit the refund to the Customer’s credit card or Paypal account no later than fourteen (14) days after receipt of the returned item by the Mizrahi Diamonds boutique. Except for delivery of a defective product, initial shipping and insurance charges will not be refunded to the Customer.
3. Exchanges - Up to thirty (30) days
Customers and Gift Recipients may be permitted to exchange a product purchased on the Platform or by phone through the Client Relations Center for another Mizrahi product if the product to be exchanged satisfies the conditions of the return policy within thirty (30) days following delivery.
Mizrahi will send an invoice as a .pdf attachment to the Customer’s email address, which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by the Customer or the amount that the Customer is entitled to receive, as indicated below.
Should a product be returned for exchange to the Mizrahi e-Boutique distribution location by a Customer or Gift Recipient, only the Customer will be entitled to receive a refund of the price difference if the returned product is more expensive than the exchanged Cartier product. If the returned product is less expensive than the exchanged item, the Gift Recipient will be charged the difference in price.
Should a product be returned for exchange to a Mizrahi Diamonds Retail Boutique, either the Customer or Gift Recipient will be entitled to receive merchandise credit of the price difference, in case the original product is more expensive than the item to be received in the exchange. If the returned product is less expensive than the exchanged item, the Customer or Gift Recipient will be charged the difference in price.
To return your product, you should mail your product to: 9615 Brighton Way, 325, Beverly Hills CA 90210, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item valued at over $100, we recommend using a trackable shipping service and purchasing shipping insurance. We are not liable for lost packages that are not insured. If you would like us to send you an insured label via email please contact customer service.